Risa Needles
I wanted to thank you and your staff for going above and beyond for my sweet little Shorty.
When I had to make the decision to end his pain I was crying and upset at VCA and did not pay for a private cremation on that snowy Saturday morning. I later contacted them and they had closed. I found out they used your service and called on Sunday crying. I was assured the pick up had not been made and they made a notation of my name as well as my Shorty as to not do a group cremation as I wanted private to bring my baby home. It was the first little piece of mind I had in over 24 hours and I appreciate that.
I made the arrangements with VCA first thing Monday morning and my baby was brought home to me that afternoon.
I am still heartsick, but having you make notations so I could make the arrangements for private and bringing him to me the same day has helped me to cope.
I thank you from the bottom of my heart.