We wish to express our gratitude to your Family for the service you provided us with the loss of our dear Amber. We find it strange by the way we learned of the dignity you bring to pets who have spent their lives bringing their owners peace, friendship and tranquility. We met at the Cobo Dog Show last winter. We were drawn to your booth for a reason I cannot give you. The young man we spoke with was professional and kind. At the time our Amber had Cushings disease which she developed at age six, and she lived to be eight and half. Her body was ravaged by the chemotherapy, and was failing. My wife and I felt a calming relief by speaking with the gentleman. We knew Amber did not have much longer, and he offered us a way to return to Amber a dignified manner in which to be sent on when she passed. As a teenager I worked at a veterinary clinic, and now that I am in my 62nd year remember the manner and horror of the disposal of people’s beloved pets. Your family offers a manner in which you give us comfort in the way that Amber left us. The young man, Kip, who came to take Amber, and Michael, who brought her back to her home, were wonderful and kind. They were willing to spend time with us, gave us time to say goodbye, and understood how difficult it can be. Non-pet owners will never understand what we, as pet lovers, lose when a dear family member who has given their unconditional love, attention, and companionship to their family every day of their lives, and then they are gone forever. Your Family gives us the manner and way to honor them in their death. There is no joy, but there is a peace you have brought to our home. Thank you again for all you do, and may God bless you all as you continue your work of helping others.
Paul and Kathy B. (Toledo, Ohio)