We have not met in person, but you were kind enough to come in and take care of our little dog, Casey, last Sunday. I held her head while she died, but could not find the strength to come to your facility. My husband, Brian, told me that you were very kind, and sat with him and talked. He said that the entire process and you in particular, exceeded his expectations.
We both thank you for coming in on Sunday for us. We know that it must be costly to open your facility for one customer, but it was very important that at least one of us be with Casey. We are grateful that we were able to bring her home that same day. Thank you for helping to make a very distressing time for us a little easier to bear.